If you are not completely satisfied with your order, Lily.B offers a full refund or exchange of goods provided the goods are returned to us within 30 days of purchase and after a return authorization number has been issued.
To receive a return authorization number, please contact Lily.B via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone at 1-877-33-lilyb (1-877-335-4592) before returning your goods.
Upon receipt of the authorization number, please repack the items and ship to the return address listed on the shipping label. Returned packages must be pre-paid. Apologies, but shipping and packaging fees are not refundable.
We strive to process your return within 10 days of receiving the returned goods. Refunds will be issued in the form of credit to the credit card holder.
An email will be sent confirming receipt and processing of your return. Please be sure to include your contact information with the returned goods.
Please note, if you purchased your Lily.B products via one of our retail partners, you will need to arrange your return or exchange directly with them.
We offer one flat rate shipping price, regardless of order size.
Please allow 24 hours to process your order.
We ship Monday – Friday. Orders received Friday-Sunday will ship on Monday.
U.S.
(includes Alaska, Hawaii, US Territories, PO Boxes, & APO/FPO’s).
For orders $75.00 and above, SHIPPING IS FREE.
For orders under $75.00, we offer the following shipping rate:
U.S.-U.S. $7.95, 2-3 business days
For any further shipping inquiries, please contact Lily.B directly at:
This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-877-33-LILYB [54592].
The terms of use set forth herein govern your use of Lily Blue’s website. Lily Blue, LLC (“we”, “us”, “our”) provides the content and services available on this website to you subject to the following terms and conditions (“Terms and Conditions”). By accessing or using this site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these terms and conditions. If you do not agree to all of these terms and conditions, do not use this website.
The content on this website is provided as a general information service. We are not providing medical or similar professional services or advice and the information set forth herein is not intended to replace medical advice provided by your health care professional.
1. Privacy Policy – please also review our Privacy Policy, which forms a part of these terms and conditions and governs your visit to the website, so that you may understand our privacy practices.
2. Limitation of Liability – All content on this website is provided on an “as is” basis without warranty of any kind either expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Your use of this website and the content hereof is at your own risk. We are not responsible for timeliness, accuracy, unavailability, or interruptions in availability, viruses or other defects in the website or its contents. In no event will we be liable for any direct, indirect, special, incidental, or consequential damages related to the site regardless of form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.
3. Intellectual Property – All content available on this website, including but not limited to, text, graphics, logos, buttons icons, images, audio clips, data compilations, and software, and the compilation and arrangement thereof (collectively, the “Content” ) is the property of Lily Blue, LLC, and is protected by United States and international copyright laws.
The trademarks, logos, and service marks displayed on this website (collectively, the “Trademarks”) are the registered and unregistered marks of Lily Blue LLC , our affiliates, partners, or licensors in the United States and other countries, and are protected by the United States and international trademark laws.
Neither the Content, the Trademarks, nor any portion of this website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
4. Product Information – We will do our best to ensure accuracy when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, or other content available on the website are accurate, complete, reliable, current, or without error.
5. Reselling of Products – The products and services available on the website are for personal use only. You may not sell or resell any of the products or services that you purchase or otherwise receive from us. We reserve the right to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
6. Your Obligations and Responsibilities – In the access or use of the website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom, and in good faith. You make not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. No unsolicited email (spam) may be directed to or through this website. Users may not use this website in order to transmit, distribute, store, or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret, or other intellectual property rights of others or violate the privacy or publicity or other personal rights of others, or (c) that is libelous, obscene, threatening, abusive, or hateful. If you default negligently or willfully in any of the obligations set forth in the Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Lily Blue, LLC, our affiliates, partners, or licensors.
7. Website Links – It is strictly prohibited to link other sites with this website without the prior written approval of Lily Blue, LLC. This website may contain links to other websites provided solely as a convenience to you and not as an endorsement by Lily Blue, LLC. We not responsible for the content of linked websites and assumes no liability for the unaffiliated sites to which it is linked. If you choose to access a linked site, you do so at your own risk. We may, in our sole discretion, request that you remove any link to our website, and upon a receipt of such a request, you shall immediately remove such link.
8. Non-Confidential Information- Except as set forth in the Privacy Policy, any communication or material you send to us by any means including through this website, email, or otherwise, are and will be non-confidential. We shall be free to use all suggestions, ideas, inventions, know-how and techniques contained in such communication for any purpose, including, without limitation, invention, development, manufacturing, distributing, and marketing products.
9. Jurisdiction – This site is the corporate site of Lily Blue, LLC, which is located in the United States of America, and contains product specific information that may or may not be available in any particular country or region of the world, may be available under different trademarks in different countries, and may be cleared or approved by a government regulatory body for sale or use in different indications or with different restrictions in different countries or regions. The product information on this website is intended for use by United States residents only.
10. Governing Law – The use of this site is governed by the laws of the state of Arizona, and parties hereto submit that any dispute shall be brought before the state and federal courts sitting in the county of Maricopa, Arizona.
11. Indemnification – You agree to defend, indemnify, and hold us harmless for any loss, damages, or costs, including legal fees, resulting from any third party claim, action, or demand resulting from your use of the website. You also agree to indemnify us for any loss, damages, or costs, including legal fees, resulting from any action you take that impose an unreasonable burden on our infrastructure.
12. General – By using this website, you acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on this website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting them on the website. Your continued use of the website constitutes your agreement to all such Terms and Conditions.
If you have any questions regarding these Terms and Conditions, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Welcome to Lily.B. When you provide us with information through our website lilybskincare.com, we take great measures to respect your privacy and provide you with a secure online experience. It is important for you to understand what information we may collect from you and what we do with that information. Except as outlined in this Privacy Policy, we will never share your personal information. Your use of this site is subject to this Privacy Policy. By using the Lilybskincare web site, you consent to the terms described in this Privacy Policy.
About The Information We Collect
At Lily.B, our purpose in collecting information about you is to provide you with a more personalized and efficient online experience. The only information we collect is the information you give us. The information we collect generally includes your name, address, email, zip code, gender, birth date, billing and shipping addresses. We only share your information with those Lily.B affiliates who require it in order to provide the website our products and services; such as payment processing companies, fulfillment companies, and website hosting companies.
Registration:
In order to register, you may be asked to share your user name, email address, and zip code and user password. You do not have to be a registered user to visit the site but you will have to register if you wish to place an order or to make full use of our web site.
Personal Shopping Account:
In order to shop at Lilybskincare.com, you will need to create a personal shopping account. This account will allow you to shop faster and easier. You can also check on an order status and review past purchases. By setting up an account, you are authorizing Lilybskincare.com to store your name, telephone number, email, shipping, and billing addresses. The information collected is not used for any purposes other than your personal shopping account.
Making a Purchase
When you place an order on our site, we use the information you provide only to process and fill your order. We do not store credit card information on the site. We will send you an email confirming or updating you on the status of your order. We may need to contact you should we have any questions about your order.
Newsletters/Promotions/Surveys/Contests/Mailing Lists/e-blasts
If you choose to participate in any of these programs, you may be asked to provide information such as (but not limited to) your name, mailing address, email address, age, zip code, and gender. We may ask you questions about your preferences regarding our website and products. Information provided allows us to administer the program properly. Again, your participation in such events is voluntary. You can opt-out at any time.
When you register, order, or participate in any Lilybskincare.com program, we may use the information you provide us to email or regular mail to you information regarding products, contests, or other promotions we think may be of interest to you. You may opt out of receiving such information at any time.
In an ongoing effort to better serve our customers, we may occasionally aggregate your information with that of other customers to help us analyze trends, demographics, purchasing patterns and preferences. This data will not include information that identifies you personally.
Your Security
We realize our customers trust us to protect their personal and financial information. We take this seriously and are constantly reviewing new technology in order to better safeguard your information. Currently, we use industry standard Secure Socket Layer (SSL), an encryption technology that makes it extremely difficult for your credit card information to be intercepted or stolen during transactions.
While we make our best effort to provide a secure online session, we can not guarantee that such security will be sufficient.
Cookies
Cookies are small pieces of information that are used to store and sometimes track information. Cookies contain no personal information; they are used to connect your browser to our server in order for the server to identify and interact more efficiently with your computer. Cookies allow us to tailor our website to better match your interests. You may disable cookies on your browser. Please review your browsers instructions for disabling cookies.
Children Under 13
Lilybskincare.com is a website directed to the general public. We do not knowingly collect information from children under the age of 13. If you register with us and we discover that you are under the age of 13, we will delete your registration. If you are under the age of 13 and wish to make a purchase, please ask a parent or guardian to make the purchase on your behalf.
Links to Internet Websites
Lilybskincare.com may provide links to other websites. Many of these sites are in the public domain so use caution when posting. These sites have privacy policies that are different from ours. Please review the privacy policies of those sites as we are not responsible for the collection or disclosure of information on others websites.
Summary
Lily.B is committed to providing you a safe and pleasurable online experience. Our servers are secured and access to personal information is limited. As Lily.B grows and new features are added, this privacy policy may be amended. Any changes will be posted to this site. This Privacy Policy was last updated March 14, 2010.
Contact Us
If you have any questions about this Privacy Policy, our Site, or the information we collect, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-877-335-4592.
